Privacy Policy
1. Who we are
This Privacy Policy explains how Solvex Quarion ("we", "us", "our") collects, uses, stores and protects personal data when you visit our website or use our services. For the purposes of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Solvex Quarion is the data controller for the personal data described here. You can contact us at [email protected] or at Fenchurch Street 149, EC3M 4AJ Edinburgh, GB.
2. Personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact data, such as your name, email address and telephone number;
- Account data, such as login details, preferences and settings;
- Technical data, such as IP address, browser type, device identifiers and approximate location;
- Usage data, such as pages viewed, features used and the calculator inputs you choose;
- Communications data, such as messages you send to our support team;
- Financial and verification data, where required for payments or identity checks, processed through our trusted providers.
3. How we use your data
We process personal data only where we have a lawful basis to do so. These include performance of a contract (providing your Account and Services), compliance with legal obligations (such as anti-money laundering checks), legitimate interests (improving security, preventing fraud and analysing performance in aggregate), and consent (for optional marketing and certain non-essential cookies). You may withdraw consent at any time without affecting the lawfulness of earlier processing.
4. Cookies and similar technologies
We use cookies and similar technologies to keep the site functioning, remember preferences and understand how visitors use our pages. Essential cookies are always active. Analytics and marketing cookies are set only where you have consented. Further details are provided in our cookie notice, and you can adjust your browser settings at any time.
5. Sharing your data
We do not sell personal data. We may share it with carefully selected recipients, including hosting providers, payment processors, identity verification services, analytics providers, professional advisers and regulators, but only to the extent necessary for the purposes described above. Each recipient is required to protect your data under a written agreement.
6. International transfers
Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. Retention
We retain personal data only for as long as necessary for the purposes collected, including to satisfy legal, accounting or reporting requirements. Account data is generally kept for the life of your Account and for a limited period afterwards. Support correspondence is typically retained for up to six years. When data is no longer required, we securely delete or anonymise it.
8. Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, role-based permissions, logging and regular reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a personal data breach likely to result in risk to your rights, we will notify the Information Commissioner's Office and affected individuals where required.
9. Your rights
Under UK GDPR you may have the right to access your personal data, request rectification, request erasure, restrict or object to processing, request data portability, and withdraw consent. You may also object to direct marketing at any time. To exercise these rights, contact us using the details above. We may need to verify your identity before responding, and we aim to reply within one month.
10. Automated decision-making
Our platform uses automated models to present market information. These models do not make decisions that produce legal or similarly significant effects about you. You may ask us to review any automated output that affects your Account by contacting our support team.
11. Children
The Services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.
12. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk), the UK supervisory authority for data protection.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or the law. The "Last updated" date above shows when it was last revised. Material changes will be communicated through the Services or by email.
14. Contact
For questions about this Privacy Policy or our data practices, email [email protected] or write to Solvex Quarion, Fenchurch Street 149, EC3M 4AJ Edinburgh, GB.